Terms & Conditions
Last Updated: June 2026
Welcome to the Viva Fabrics Ltd website. By using our website or placing an order with us, you agree to the following Terms & Conditions.
1. About Us
Viva Fabrics Ltd
Unit 16, Bloomfield Park,
Bloomfield Road,
Tipton, DY4 9DD
📞 0121 520 8611
Our website acts as an online catalogue of products and materials. Product availability, specifications and pricing may vary and should always be confirmed directly with us.
2. Products & Availability
All products shown on our website are subject to availability.
Whilst we aim to keep stock levels accurate, some items may be temporarily unavailable or discontinued.
Please contact us directly to:
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Check stock availability
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Confirm specifications
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Place an order
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Request quantities or bulk purchases
Images shown on the website are for illustrative purposes only. Colours and textures may vary slightly due to photography, lighting and screen settings.
3. Foam Orders & Cut to Size Products
All cut-to-size foam, custom-cut products and made-to-measure items are supplied based on the measurements provided by the customer.
It is the customer’s responsibility to ensure measurements are accurate before ordering.
As custom-cut items are made specifically to order, they are non-returnable and non-refundable unless faulty or incorrectly supplied.
4. Orders
Orders can be placed by:
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Telephone
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Email
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In person
Orders are subject to confirmation and stock availability.
We reserve the right to refuse or cancel orders where necessary.
5. Pricing
Prices are subject to change without notice.
Pricing confirmed at the time of order will be honoured unless an obvious pricing error has occurred.
Bulk orders and trade enquiries may be subject to separate pricing arrangements.
6. Payment Terms
We accept:
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Cash on collection
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Card payments over the phone
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Invoice payments (where agreed)
Receipts and invoices can be provided upon request.
Invoice payment terms will be agreed at the time of order.
Late invoice payments may result in delays to future orders.
7. Collections & Delivery
Collection arrangements should be agreed before attending our premises.
Delivery services may be available on selected products and locations — please contact us for availability and costs.
Customers are responsible for checking products upon collection or delivery.
Any issues should be reported as soon as possible.
8. Returns & Refunds
We aim to provide high-quality products and excellent service.
Returns may be accepted for faulty or incorrect items, subject to inspection.
The following are generally non-returnable:
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Cut-to-size foam
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Custom orders
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Special order materials
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Products cut or altered to customer specification
If you believe an item is faulty or incorrect, please contact us promptly.
9. Product Suitability
Customers are responsible for ensuring products are suitable for their intended use.
If you are unsure which materials, foam grades or supplies are appropriate, our team will be happy to advise.
10. Limitation of Liability
Viva Fabrics Ltd shall not be liable for:
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Incorrect measurements supplied by customers
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Installation or fitting errors
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Indirect or consequential losses arising from product use
Our liability shall not exceed the purchase price of the goods supplied.
11. Website Content
We make every effort to ensure website information is accurate.
However, product descriptions, specifications and images may occasionally contain inaccuracies or omissions.
We reserve the right to amend website content at any time.
12. Privacy
Please refer to our Privacy Policy for information on how we collect and process personal information.
13. Contact Us
For enquiries, stock checks or orders, please contact:
Viva Fabrics Ltd
Unit 16, Bloomfield Park, Bloomfield Road, Tipton, DY4 9DD
📞 0121 520 8611